Data Protection

Crickex Net Privacy Policy & Data Commitment

At crickex net, your privacy is not an afterthought — it is built into every part of the platform. This policy explains exactly what data we collect, why we collect it, how we use it, and how we keep it safe.

Last Updated: January 2025

How Crickex Net Protects Your Data

These six principles define how crickex net approaches data privacy. Every policy decision on the platform is measured against these commitments.

256-Bit SSL Encryption

Every connection between your device and crickex net is protected by 256-bit SSL encryption. Your login details, payment data, and personal information are never transmitted in plain text.

Secure Data Storage

Crickex net stores all player data on secured servers with strict access controls. Only authorised personnel can access player records, and all access is logged and audited regularly.

No Data Selling

Crickex net does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your account and improve your experience on the platform.

Minimal Data Collection

Crickex net only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal requirements. We do not collect data for the sake of it.

Your Rights, Your Control

You have the right to access, correct, or request deletion of your personal data held by crickex net at any time. Submit a request through our support team and we will respond within 30 days.

Transparent Cookie Use

Crickex net uses cookies only to improve platform performance and your user experience. You can manage your cookie preferences at any time through your browser settings.

1 Introduction

Crickex net is committed to protecting the privacy of every player who uses the platform. This Privacy Policy explains how crickex net collects, uses, stores, and protects your personal data when you register, deposit, play games, or interact with any part of the crickex net platform — including the website and the mobile app.

By registering on crickex net, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy forms part of the crickex net Terms and Conditions, which are available at /terms-conditions.

Crickex net takes data privacy seriously. The platform is designed to collect only what is necessary, store it securely, and give you clear control over your own information. If you have any questions about how crickex net handles your data, the support team is available 24/7 to help.

Quick note: This policy applies to all players in Bangladesh and any other jurisdiction where crickex net operates. It covers all data collected through the crickex net website, mobile app, and any communication channels including live chat and email.

2 Data We Collect

Crickex net collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the platform, and from third-party verification providers when required. Below is a breakdown of the categories of data crickex net collects.

Category Examples When Collected
Identity Data Full name, date of birth, gender At registration
Contact Data Email address, phone number At registration
Financial Data bKash/Nagad/Rocket account reference, transaction history On deposit or withdrawal
Verification Data National ID, passport, utility bill When KYC is requested
Technical Data IP address, device type, browser, OS Automatically on each visit
Usage Data Games played, bets placed, session duration Automatically during play
Communication Data Support chat logs, email correspondence When you contact support

Crickex net does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law. If crickex net ever needs to collect such data, you will be informed and asked for explicit consent beforehand.

3 How We Use Your Data

Crickex net uses the personal data it collects for specific, legitimate purposes. The platform does not use your data in ways that are incompatible with the purposes for which it was originally collected. Here is how crickex net uses your information:

  • Account Management: To create, maintain, and secure your crickex net account, including verifying your identity and age.
  • Transaction Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
  • Customer Support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
  • Platform Improvement: To analyse usage patterns and improve the crickex net platform, games, and overall user experience.
  • Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
  • Legal Compliance: To comply with applicable laws, regulations, and licensing requirements, including anti-money laundering (AML) obligations.
  • Responsible Gaming: To monitor gaming behaviour and identify players who may need responsible gaming support or intervention.
  • Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from crickex net.

Marketing communications: Crickex net will only send you promotional emails or SMS messages if you have opted in to receive them. You can opt out at any time by contacting support or updating your communication preferences in your account settings.

4 Legal Basis for Processing

Crickex net processes your personal data on one or more of the following legal grounds:

  • Contractual Necessity: Processing is necessary to fulfil the contract between you and crickex net — for example, to operate your account and process your transactions.
  • Legal Obligation: Processing is required to comply with applicable laws, such as anti-money laundering regulations and age verification requirements.
  • Legitimate Interests: Processing is necessary for crickex net's legitimate business interests, such as fraud prevention, platform security, and improving services — provided these interests are not overridden by your rights.
  • Consent: For certain types of processing, such as sending marketing communications, crickex net relies on your explicit consent. You can withdraw this consent at any time.

5 Data Sharing and Third Parties

Crickex net does not sell, rent, or trade your personal data to any third party for commercial purposes. However, crickex net may share your data with carefully selected third parties in the following circumstances:

  • Payment Processors: Crickex net shares necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
  • Identity Verification Providers: When KYC verification is required, crickex net may share your identity documents with accredited verification service providers.
  • Game Providers: Crickex net's game library is powered by third-party game studios. These providers may receive anonymised usage data to ensure game performance and fairness.
  • Legal Authorities: Crickex net may disclose your data to law enforcement, regulatory bodies, or courts if required to do so by law or in response to a valid legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom crickex net shares data are required to handle that data securely and in accordance with applicable data protection laws. Crickex net does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking Technologies

Crickex net uses cookies and similar tracking technologies to improve the functionality and performance of the platform. Cookies are small text files stored on your device when you visit the crickex net website or use the app.

Crickex net uses the following types of cookies:

  • Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
  • Performance Cookies: Used to collect anonymised data about how players use the crickex net platform, helping the team identify and fix issues and improve the overall experience.
  • Functional Cookies: Used to remember your preferences, such as your language setting and display options, so you do not have to reset them every time you visit.
  • Analytics Cookies: Used to understand traffic patterns and player behaviour on the crickex net platform in aggregate, anonymised form.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the crickex net platform.

Crickex net does not use third-party advertising cookies or tracking pixels. The platform does not participate in cross-site behavioural advertising networks.

7 Data Retention

Crickex net retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

  • Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
  • Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
  • KYC Documents: Retained for a minimum of 5 years after the verification was completed or the account was closed, whichever is later.
  • Support Communications: Retained for 2 years from the date of the last communication.
  • Technical and Usage Data: Retained in anonymised form for up to 2 years for platform improvement purposes.

When your data is no longer required, crickex net will securely delete or anonymise it. If you request deletion of your account, crickex net will process the request promptly, subject to any legal retention obligations that may apply.

8 Your Rights

As a crickex net player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the crickex net support team with your request.

  • Right of Access: You have the right to request a copy of the personal data crickex net holds about you.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by crickex net.
  • Right to Erasure: You have the right to request deletion of your personal data, subject to any legal retention obligations.
  • Right to Restriction: You have the right to request that crickex net restricts the processing of your data in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider.
  • Right to Object: You have the right to object to the processing of your data for direct marketing purposes or where processing is based on legitimate interests.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Crickex net will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case crickex net will notify you of the extension and the reason for it.

To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and include your registered email address and a description of your request.

9 Children's Privacy

Crickex net is strictly an adult platform. The platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 18. If crickex net becomes aware that a player under 18 has registered and provided personal data, that account will be closed immediately and all associated data will be deleted, except where retention is required by law.

If you believe that a minor has registered on crickex net, please contact the support team immediately at [email protected] so the matter can be investigated and resolved promptly.

10 Security Measures

Crickex net implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • 256-bit SSL/TLS encryption for all data in transit between your device and the crickex net platform.
  • Encryption of sensitive data at rest, including payment references and identity documents.
  • Role-based access controls ensuring that only authorised personnel can access player data, and only to the extent necessary for their role.
  • Regular security audits and penetration testing of the crickex net platform and infrastructure.
  • Two-factor authentication (2FA) available for all player accounts to add an extra layer of login security.
  • Automated fraud detection systems that monitor account activity for suspicious patterns in real time.
  • Incident response procedures to detect, report, and address any data security breaches promptly.

While crickex net takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your crickex net account and never share your login credentials with anyone.

11 Changes to This Privacy Policy

Crickex net may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or industry best practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how crickex net processes your personal data, the platform will notify you via email or an in-platform notification before the changes take effect. Your continued use of crickex net after the effective date of any changes constitutes your acceptance of the updated policy.

Crickex net recommends bookmarking this page and reviewing it periodically. The "Last Updated" date at the top of the page will always tell you when the policy was most recently revised.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way crickex net handles your personal data, please get in touch with the support team. Crickex net is committed to resolving all privacy-related enquiries promptly and transparently.

  • Email: [email protected]
  • Live Chat: Available 24/7 directly through the crickex net platform after login.
  • FAQ: Visit /faq for answers to common questions about your account and data.

For data rights requests specifically, please use the subject line "Data Rights Request" in your email so the team can prioritise and route your enquiry correctly. Crickex net aims to acknowledge all privacy-related emails within 24 hours.

Play With Confidence on Crickex Net

Now that you know how crickex net protects your privacy, create your free account and start playing. Fast BDT deposits, instant withdrawals, and 24/7 support — all in one place.

SSL encrypted No data selling BDT payments 24/7 support